1. What is The Golf Bike?
The Golf Bike is a fat-tire electric bike designed specifically for golfers. It allows you to easily transport your golf bag and move across the course with speed, comfort, and style.

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2. Can I use my own bike with your Golf Bag Carrier?
Yes! Our Golf Bag Carrier is designed to fit most standard bicycles and e-bikes. It's lightweight, adjustable, and easy to clip on and off.

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3. How long does delivery take?
We dispatch orders within 3 business days.
Delivery usually takes around 6 business days depending on your location in New Zealand.

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4. Do you offer returns or refunds?
Yes! We offer a 30-day return policy. Items must be unused and in their original packaging. For more details, see our Return Policy.

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5. What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment options like Shop Pay and Google Pay.

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6. Is there a warranty?
Yes. All Golf Bikes come with a 12-month limited warranty covering manufacturing defects, and the Golf Bag Rack has a 7-day limited warranty.

Please contact us at info@thegolfbike.co.nz for any warranty claims.

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7. Do I need to assemble the Golf Bike when it arrives?
Minimal assembly is required.
We provide easy-to-follow instructions, and most customers complete the setup within 30–45 minutes.

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8. Can I track my order?
Yes! Once your order is dispatched, you will receive a tracking number by email.

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9. How do I contact you?
You can reach us at info@thegolfbike.co.nz.
We aim to respond to all inquiries within 1–2 business days.

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Need more help?

If your question isn’t answered here, please feel free to contact us — we're happy to help!